Our Warranty Policy
Every single screen we sell is covered by standard a 12 months warranty, Dead-on-Arrival (DOA) or any manufacturing defects that may occur during the first 12 months of the screens usage.
Damaged, Cracked or Smashed screens are obviously not covered by our warranty just as they are not by any manufacturer or reseller of laptops.
In case of a waranty issue please log into your account and submit a support-RMA ticket. We will issue an RMA number and provide you with necesary instructions. Should we find the screen deffective we will gladly replace it.
If a claim is filed after 30 days from delivery of the screen then the Shipping costs are always to be covered by the customer.
We pay our supplier more for each screen to be hand tested to ensure we receive quality screens, this enables us to feel confident to offer our customers a Zero Dead Pixel Policy.
We have collected some information below about dead pixels and what are today's commonly accepted industry standards regarding this mater.
Wikipedia about dead pixels
Dell's support about dead pixels
Pixel Quality Standards for Dell Flat-Panel Monitors and Laptop LCD Screens
"... display with up to 2 fixed pixels is within industry standards and is therefore considered an acceptable display ..."
Apple dead pixels policy
HP-Compaq dead pixels policy
Having or not having dead pixels is not an indicator of the quality of the LCD screen. Possibility of having dead pixels comes as part of the technology of making LCD screens, and respective manufacturers do not treat 2-5 dead pixels as a defect that is sufficient enough to scrap the display.
However, your satisfaction is our highest priority and we can arrange an exchange of the screen. We will carefully test the replacement screen to ensure it has no bad pixels.
Should you have the misfortune of receiving a LCD screen that has a dead pixel then we will swap it out with no hassle and no extra cost to you the customer.